Booking Conditions
Reservations made are subject to availability and confirmation of payment.
To confirm the reservation, the guest must make the respective payment, in accordance with the provisions for each accommodation.
The values of the reservation rates, deposit, cleaning fee or others, are those announced at each moment at the page of each accommodation.
The reservation will be subject to cancellation if it is not possible to make an authorization withholding the amount of the deposit, so it is important that the guest makes sure that his credit card is valid and has sufficient funds. If it is not possible to retain the deposit, you will be notified by email or SMS and will have 12 hours to try to use another payment method.
All prices include VAT at the legal rate in force.
The number of guests specified in the reservation cannot exceed the number of guests present at the accommodation. If the number of guests exceeds the limit, São Miguel Apartments reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid.
Payment options
Payment for reservations can be made by credit card.
Pre-check-in
Upon completion of the reservation, the reservation holder will receive an email and/or a SMS from São Miguel Apartments with reservation’s confirmation and with important explanations about the accommodation and information about additional services (such as transfer service).
Cancellation policy
After confirming the reservation, the following fees will apply in case of cancellation:
a) The guest will pay 25% of the total amount of the reservation, in case of cancellation up to 30 days before check-in.
b) The guest will pay 100% of the total amount of the reservation, in case of cancellation less than 30 days before the check-in date.
If an overbooking situation occurs (that is, simultaneous reservations in the same accommodation) in the accommodation reserved by the guest, the guest expressly acknowledges and accepts that São Miguel Apartments reallocates the reservation in a accommodation of the same category (in any case, ensuring that the quality of the Accommodation provided is not inferior to the accommodation booked by the Customer), without additional costs for the Guest, and without, for that reason, being entitled to any compensation from São Miguel Apartments.
Check-in and Check-out
Upon check-in, identification documents of the person responsible for the reservation, as well as all foreign guests, will be requested for the purpose of confirming the information provided.
Check-in time: after 16:00
Check-out time: until 10:00
If the guest refuses to leave, São Miguel Apartments reserves the right to enter the accommodation, remove their belongings and take other measures that may be necessary. (The guest will be responsible for the costs of any such action).)
São Miguel Apartments is not responsible for any item left inside the apartment after the guest’s departure. Any belongings found in the apartment can be returned on request. The guest is fully responsible for all expenses related to the process of returning their belongings.
Noise, Illegal Activity, Security
According to the law, the night rest period is between 10 pm and 8 am, so guests must remain silent.
Despite that, guest should always close the building door gently and remain in silence on the access to the apartment.
When leaving the accommodation, guests must make sure that they leave the windows closed, and the air conditioning, the heating, and the lights off.
Reservations for illegal or immoral activities are not accepted.
The guest whose name is in the booking confirmation email will be responsible for the behavior of the entire group and agree so agrees to avoid all illegal activity.
Guests are not authorized to invade the owner’s privacy or publish something that may allow third parties to identify the property’s address or the identity of the owner (even if such information is already in the public domain).
Guests are solely responsible for their own safety during their stay with São Miguel Apartments. Guests should listen to any instruction or explanation provided by São Miguel Apartments upon check-in.
If a guest becomes aware of something during their stay that they believe is a health and safety risk, they should immediately inform São Miguel Apartments.
Stay conditions
The reservation holder must be at least 18 years old and must stay in the accommodation booked for the entire stay. Guests under 18 can only be accommodated if accompanied by an adult who is the holder of the reservation.
The reservation holder must provide a valid address, a telephone contact and an email address.
No pets (of any race, size, or age) are allowed in São Miguel Apartments. São Miguel Apartments reserves the right to require guests to leave the accommodation without any compensation or refund of fees paid if an animal is found inside.
Smoking is not permitted inside the accommodation.
Under the terms of article 45 no. 1 (a) of the Convention for the Application of the Schengen Agreement, the accommodation of foreign citizens must be communicated to the foreign and border services, thereby understanding all those who are not Portuguese nationals.
For the purposes of the preceding paragraph, all guests with foreign nationality must provide all information regarding their identification, up to the maximum period of the check-in date, through the Accommodation Bulletin.
Guests must notify São Miguel Apartments of any damage to the accommodation, contents, equipment, or accessories that occurs during their stay, even if the guest considers the damage to be regular wear and tear and not their fault. If the guest does not notify São Miguel Apartments of such damages, can be held responsible for them.
Cleaning, sheets and towels
Accommodation will be cleaned before guests arrive. São Miguel Apartments basic service includes a set of towels, bed linen and some toiletries for each booking, and an extra cleaning every 4days.
Additional cleaning services and products, including linen and towel change, are available under request for an additional fee.
Guests must keep the accommodation as organized and clean as possible, delivering it at check-out in the best cleaning conditions so that São Miguel Apartments can receive the next guest.
Guests should use the cans on the street to put the trash.
Equipment, furniture and accommodation items
If a device does not work, or if guests are unsure how to use any equipment in the accommodation, the guest should contact São Miguel Apartments.
Changes to the accommodation or its contents are not permitted.
All items found in the accommodation belong to the owner and should not be moved or removed from the property during the stay.
Maintenance and special requests
Any and all problems within the accommodation (e.g., electrical problems, equipment malfunction, water leaks) should be immediately reported to São Miguel Apartments by email or telephone. Depending on the problem, the resolution can take up to 72 hours or more if it depends on third-party services.
While respecting guest privacy, São Miguel Apartments reserves the right to access accommodation at any time, if necessary, for inspections, reparations, and emergencies.
Extra beds and baby cots can be requested in advance but are limited to availability at the moment.
Responsibility
São Miguel Apartments service is legally limited to their accommodation and relationship with guests during the stay. São Miguel Apartments will not be liable for any occurrences outside the boundaries of the accommodation, such as cleaning and maintenance of the building, exterior noise, construction, neighbors, or any other matter not directly related to the accommodation itself.
Photos and descriptions of the accommodations are produced by São Miguel Apartments. Minor changes in accommodation can occur in relation to the photos on the site, without compromising their general condition or amenities.
São Miguel Apartments will not compensate guests, refund fees, or transfer guests to other accommodation based on their appearance or surroundings. It is the responsibility of the guests to ensure, before booking, that the area or neighborhood they choose to stay in is to their liking.
São Miguel Apartments is not responsible for any damages caused, directly or indirectly, that may occur during guests stay in the accommodation, such as personal injury, robbery, theft or criminal behavior, losses due to fire or misconduct, etc. The same applies in relation to any deficiencies in the supply of electricity, water, telephone, or internet.
All robberies, thefts or any criminal behavior must be reported by guests immediately to São Miguel Apartments, as well as to the competent police or judicial authorities.
Legislation and fortuitous events
This agreement is concluded between guests and São Miguel Apartments, which is duly authorized to arrange the rental of the accommodation. This agreement gives guests permission to occupy the accommodation during the period and in the agreed terms.
Guests are not tenants of the accommodation and do not hold sole ownership of the accommodation. In the rare event that a reserved accommodation becomes unavailable due to damage caused by any circumstances not attributable to São Miguel Apartments, such as water or gas leaks, São Miguel Apartments will not be liable for the inconvenience caused, however, it will take all necessary steps to move the guest to accommodation with similar characteristics.
If guests do not accept the change, the total amount (excluding costs related to the days on which the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor São Miguel Apartments will be liable to guests for any additional amount in connection with the cancellation of the reservation. São Miguel Apartments will not be responsible for the possible theft of objects left in the accommodation.
Amendments and Applicable Law
São Miguel Apartments reserves the right to update its terms and conditions at any time as necessary. It is responsibility of the parties that use São Miguel Apartments service to review these terms and conditions in the event of a change before making a reservation.
By agreeing to use the São Miguel Apartments service it is understood that the guest accepts any changes and that all parties will comply with those changes. These terms and conditions do not affect guests’ rights.
These terms and conditions are subject to Portuguese law. The Portuguese Courts have exclusive jurisdiction in case of legal action relating to any accommodation reservation with São Miguel Apartments.